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About This Site

This is the Hyperslice Group's service status page which includes eUKhost, and Webhosting UK, here you can get updates on the current state of our platforms, if there are problems with our service or scheduled maintenance planned, they will be posted here.

Past Incidents

8th March 2020

No incidents reported

7th March 2020

No incidents reported

6th March 2020

No incidents reported

5th March 2020

Shared watford.redbackinternet.net is inaccessible

Dear Customers,

This is to update you that one of our shared Linux servers "watford.redbackinternet.net" is inaccessible at the moment. Our admins are working on the issue. We will keep you updated with the status.

Regards,

Support Department.

The server is back online and all the services are working now.

4th March 2020

No incidents reported

3rd March 2020

Scheduled client area upgrade for billing.webhosting.uk.com, scheduled 1 month ago

Dear Client,

Thank you for your patience and Understanding.

We have successfully upgraded our Billing portal, we would request you to log in to the new portal at below given URL.

Welcome to our new client portal, if this is your first-time logging in you will need to set a new password, https://portal.webhosting.uk.com

Regards WHUK Team

Billing System Upgrade Notice, scheduled 1 month ago

Dear Clients,

Below upgrade has been started :

On Tuesday 3rd March, we will be performing a major upgrade to our client portal. The primary focus of this upgrade is to improve the security, stability, and overall usability of the client area, whilst also laying the foundations for a number of great new features that we plan to introduce over the coming months.

How this will affect you? The upgrade is expected to take 3-4 hours, during which time you will be unable to log in to the client portal. Please note that this upgrade will not affect your hosting and you will be able to continue to log into your webhosting control panel as normal. Once the upgrade has been completed there will be some immediate changes that you will need to be aware of.

Client Area Password On completion of the upgrade, you will be required to reset your password before you can log in. We store your client area login passwords using one-way encryption; hence we are unable to port them across to the new client area. We apologise for any inconvenience this may cause but take our commitments to providing a secure service very seriously.

Support Pin Your 5-digit support pin, which our support teams use to quickly verify your identity when contacting support, will change. Your new 5-digit support pin will be automatically generated when you login after the upgrade. You can locate your new pin within the top left-hand corner of the client area.

Enhanced Two-Factor Authentication You will now be able to use two-factor authentication using any authentication app that supports time-based tokens, including Google authenticator, Authy, and Microsoft authenticator. We strongly recommend that customers protect their accounts using two-factor authentication where possible for an added level of security.

Ticketing Upgrade As part of the upgrade, we will be introducing a new ticketing system to make it faster and easier to access support. Any open tickets you have will be ported across to the new system, however, historical tickets will not be available at launch. We do plan to make historic tickets available through the client area at a later date, but if you require urgent access to historic tickets you will need to put in a request to the support team.

Improved VAT handling If you are located within the EU, prices will now be listed ex VAT within your client area with tax added on at your own country’s rate. This will make it easier for customers to manage their accounts, whilst also preparing us for any future deal with the EU. Managed Server Monitoring Monitoring will continue to function, and you will continue to receive alerts as normal, however, this feature will be temporarily inaccessible through the client area at launch. In the coming weeks, we will be releasing a new enhanced version of our monitoring service that will be available once again through the client area. If you have any questions in the meantime, please get in touch with our support team.

Kind regards, The WHUK Team

2nd March 2020

No incidents reported